A service agent or chatbot can answer questions quickly and efficiently. A digital employee is a flexible solution for your contacts and your own team.
The chatbot is not a cold machine, but has an online personality.
Chatbots often answer questions faster and more efficiently.
Only sources that are relevant to your situation.
No holidays, no office hours, no weekends, no absenteeism.
Watermelon is premium AI chatbot software. From as little as 190 p/m. We arrange the complete implementation for you; we are a Watermelon Partner.
That costs something, of course, but it saves even more and ultimately delivers a lot of efficiency! It all seems so simple, but in the end it is more work and more specialized than you think.
We make sure the agent behaves exactly the way you want. What may be said, what may not. What the most important points are and how formal or informal the agent may be.
We help you collect and organize the data to train your agent with. If that includes your website, for example, we also help you structure it properly for your agent. (and for other agents that visit your site. )
We first talk extensively with your agents ourselves to see whether they do what you want. And once they are really at work, we periodically evaluate whether everything is still running smoothly. And of course we make adjustments where possible.
A service agent is always ready for everyone.
The agent has its own personality, which we define and set up together with you. An agent is not bothered by 'difficult' customers and always stays polite or even cheerful. Informal, formal: it can be set up in every gradation. With clear instructions on what is and is not allowed.
For some questions and answers, you still need a human. Or a user would rather ask a human. Then the agent can easily send a message to an employee's inbox. That employee can intervene immediately and take over the chat, or respond at a later time.
Your data is stored in a secure location in Europe, does not fall into the hands of third parties and is not used to train the software.
We give the agent a clear context and scope for action. This chatbot does exactly what you want. That goes down to the level of very specific actions, such as the display of links and sources, correct language use and security.
To make sure your agent can find everything, it is important that the content is well prepared. Your website, your webshop, your PDFs. We know exactly what you need to do for that. If it is good for your own agent...then you also perform better in other AI agents such as ChatGPT.
One agent can be deployed on your website, WhatsApp, Facebook, Messenger and more.
Set it up once and all channels are provided with your service agent.
Your service agent never switches off and keeps working 24/7, 365 days a year. (not in a leap year, of course) Even in the evening, at the weekend or during holidays: your contacts are helped efficiently.
The chatbot can also help your team as a digital colleague. Suggesting solutions to the service desk, helping technicians on the road with problems, efficiently scheduling work. A digital solution for every challenge.
Deploying the agent on the various channels and platforms does not require huge technical knowledge. It can be arranged with a few simple steps.
The agent can be connected to CRM and ERP systems and handles product and shipping data very well. Ideal for e-commerce platforms and/or other data-rich systems. Returning parcels, shipping information, complaint handling and so on.
Even if the source data the service agent works with is in Dutch or English, the answer can be given in many other common languages.
Of course, our service agents do not make anything up themselves. Down to the level of detail, the chatbot learns from documents (pdf, word, excel), online URLs, XML and RSS feeds and external systems you have connected. Easy to manage.
We build fully tailor-made agentic platforms for your company. Everything under our own management, no shared environment.
