SARO Scholengemeenschap
Umbraco 16, rapid development, helpdesk portal, intranet
Fast. Very fast. When LMC-VO and Kind en Onderwijs merged as SARO, there was immediately one big question: where should staff now go with their ICT questions? Two organisations, two sets of staff, and suddenly one ICT department that has to serve everyone. There was no shared system, no shared place. That had to be solved — and not in six months' time.
What was the problem?
After a merger you want to create clarity for staff as quickly as possible. Not a complicated ticket system that takes weeks to implement, but simply a clear, accessible place where everyone can go. And it had to work well straight away.
What did ZAAKS! do?
We built the helpdesk portal in Umbraco 16 — in record time. Clear, well-organised, low-threshold. Clear categories, a simple way to submit questions and integration into the existing SARO infrastructure. No frills, but everything needed to get started straight away.
What does it deliver?
All SARO staff now know where to go with ICT questions. The ICT department has one central channel. The portal was up in no time — exactly what the organisation needed at that moment.